I live for complex, complicated, and critical problems. Healthcare, taxes, immigration and criminal justice; I have experience in and am passionate about areas and industries that don't have an easy answer! 

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As a skilled UX generalist, I have experience in all facets of the UX process. From research and strategy to design and testing to development and delivery, I can successfully dissect problems, analyze user needs, and arrive at effective and efficient solutions that users enjoy.

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In addition to solving user needs, I am passionate about optimizing the UX process in a company. I have established and managed UX teams, built Design Systems, utilized DesignOps practices, and introduced User Centered Design methodologies in multiple enterprise companies.

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I enjoy using my time outside of work to advance my skills, network, and provide mentorship and education. I sat on the board for UXPA KC, where I coordinated a mentorship program which matched about 25 students and early career professionals with mentors this year. I also lead UX projects with Code for America and the American Cancer Society, both of which are non-profit groups with great missions. Additionally, I mentor 3 students and early career professionals in the UX field and speak about UX at my Alma Mater periodically. Lastly, I spoke at this year's UXPA International Conference and was featured as the "Designer of the Month" on UXPin's blog in May.

 

In my free time, I enjoy camping, thrift shopping, and spoiling my Australian Shepherd, Ollie.

SKILLS

 

Design Systems

  • Current state inventory

  • Determining cohesive design standards to utilize

  • Planning and phasing

  • Creating design system library and documentation

  • Atomic based organization of library

  • Establishing and maintaining governance

  • Measuring impact and success

Pioneering, Leading, and Scaling UX Teams

  • Establishing UX presence in spaces and continuing UX advocacy

  • Creating scalable project management models

  • Tool and process analysis

  • Managing project timelines

  • Facilitating interdisciplinary partnerships throughout organization

  • Resource recruiting, interviewing, and onboarding

  • Resource management and development

Product Design

  • User Centered Design process

  • Design Sprints

  • Research: Shadowing, interviews, surveys​

  • Strategy: Stakeholder interviews, journey mapping, requirement creation, 

  • Design: Low to High fidelity design, responsive design, accessibility, design standards and design system utilization

  • Validation: Moderated & unmoderated testing, A/B testing, focus groups, metric tracking, analytics

  • Development: Agile development integration

  • Delivery: Training plans, post-release feedback and observation plans

 

Mentoring, Speaking, and Writing

  • Mentor 3 young professionals

  • Regularly speak to classes and clubs at my alma mater about UX, networking, and branding

  • Featured as "Designer of the Month" in UXPin's Blog

  • Spoke at the 2019 UXPA International Conference

  • Acted as board member for KC Chapter of UXPA (User Experience Professionals Association) where I coordinated a mentorship program for 25 early career UX professionals and students

EXPERIENCE

July 2018 - Present

Senior UX Designer

H&R Block

Pioneered UX team and user-centered design process in Development department. Own UX for products used by Tax Professionals in the 10,000 H&R Block offices. Help create a company-wide design system. Lead collaborative efforts with other UX teams. Direct UX advocacy efforts.  

November 2018 - Present

Event Experience Designer

American Cancer Society

Design event collateral for various American Cancer Society fundraising events. Created all of the event materials, including programs, invitations, posters, presentation decks, event decor/table arrangements, etc.

September 2018 - Present

UX Designer

Code for America - KC Chapter

Lead UX work for an expungement application through KC's Chapter of Code for America, a hacking group that helps local governments and civic organizations with. digital projects. Partner with UMKC Law School on project

November 2018 - May 2019

UX Designer

Georgia Asylum and Immigration Network (GAIN)

Utilize user-centered design process to provide redesign recommendations for GAIN's website, a non-profit group that provides free legal services to immigrants. Oversee my mentee while she completes WordPress development of redesign.

January 2018 - December 2018

Board Member - Director of Outreach

User Experience Professionals Association of KC (UXPAKC) 

Coordinated mentorship program that matched 25 local students and early career professionals with experienced UX professionals. Organized monthly educational/networking events for UX professionals in the KC area

June 2015 - July 2018

Senior UX Engineer

Netsmart Technologies

Pioneered UX team that crafted healthcare experiences on multiple applications across across various devices and platforms. Established company's first design system. Lead agile UX client partnerships. Mentored and managed team members. Advocated for user centered design methods and recruited and interviewed UX talent to scale team.

Spring 2015

Design Teaching Assistant

NWMSU

Assisted over twenty students with design techniques and software, including Adobe Creative Suite

Spring 2015

Interaction Designer

decisionFX/Knacktive

Created business plans, website and app designs, and marketing assets for a client while in a competitive classroom setting

2014 - 2015

Marketing Assistant

B.D. Owens Library

Designed print and digital marketing assets, updated website pages, and managed social media

Spring 2014

UX Designer

Northwest Missourian

Performed usability analysis for campus newspaper's website and utilized Google Analytics to gather insights. Created designs and performed A/B testing to give educated recommendations

2012 - 2015

Page Designer/Editor

Northwest Missourian

Designed newspaper pages for campus newspaper while managing several other designers

2010 - 2015

On-Air Radio DJ

Nodaway Broadcasting

Performed live on-air radio shifts and controlled soundboard

TOOLS

Research & Testing

  • Usertesting.com

  • Survey Monkey

  • Morae

  • Validately

  • Loop 11

  • Google Analytics

  • Optimizely

Design

  • UXPin

  • Sketch

  • Invision

  • XD, Illustrator, & Phototshop

  • Balsamiq

  • Axure

  • HTML & CSS

  • Wix, Weebly, and Wordpress

Management

  • JIRA

  • Trello

  • Azure DevOps (ADO)

  • Microsoft Teams

  • Asana

 
 

GET IN TOUCH

(660) 853 - 8936

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